Orders, delivery and returns

How to place an order

Send your project summary, quantities, destination and preferred date to geral@equipado.pt. Choosing a sample in the configurator only expresses an intention. When available for your product and destination, you can complete an order at checkout with payment through Ifthenpay. Otherwise, a contract requires a quote and written confirmation under the general conditions.

Destinations, delivery costs and timing

We deliver to Europe and the United States of America. Estimated delivery, including production and transport, is 1 to 4 weeks after order confirmation, final artwork approval and receipt of any initial payment specified in the quote, where applicable. Delivery costs are always paid by the buyer; the amount is communicated in the quote or at checkout before acceptance, according to the destination and order.

Before each order is accepted, the quote must state the accepted destination, transport cost, production time, transport time and delivery deadline. It must also clarify which approval or payment starts the period. A customer’s preferred date is not a confirmed delivery date.

Delays and damage in transit

If your order does not arrive on the agreed date or arrives damaged, contact geral@equipado.pt with the reference and a description of the problem. Photos of packaging and items may help assessment, but are not a condition for exercising your rights.

For consumer sales, risk of loss or damage generally passes when the consumer or a third party designated by them, other than the carrier, physically receives the goods. If the deadline is missed, statutory rights to require delivery and, under the conditions laid down by law, terminate the contract and obtain a refund remain in place.

Right of withdrawal — consumers

For distance purchases covered by this right, you may give notice of withdrawal without giving a reason within 14 days of the day you, or a third party designated by you other than the carrier, receive the goods. If a single order is delivered separately, the period starts when the last item is received.

Send an unequivocal statement to geral@equipado.pt or by post to Triângulo Curvado, Lda, Rua Industrial, n.º 1340, R/C, Vila Frescaínha S. Pedro, 4750-844 Barcelos, Portugal. Sending notice before the deadline is sufficient. You may use the form below, but it is not mandatory and you do not need to wait for authorisation to exercise this right.

Personalised products and business purchases

Unless otherwise agreed, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, under Article 17(1)(c) of Portuguese Decree-Law No. 24/2014. This includes items produced specifically with the customer’s names, numbers or individual design. The exception must be stated in the quote before contracting and does not automatically cover all items or samples.

Personalisation does not remove rights for defects or lack of conformity. Consumer withdrawal rules do not automatically apply to purchases for professional activity. Requests to change or cancel outside that regime must be sent by email and depend on the agreed conditions and production stage.

Returning items and receiving a refund

When you validly exercise the right of withdrawal, send the goods to Triângulo Curvado, Lda, Rua Industrial, n.º 1340, R/C, Vila Frescaínha S. Pedro, 4750-844 Barcelos, Portugal, within 14 days after notifying your decision. Keep proof of postage. You only bear direct return costs if you were informed of this before purchase; if that information was not provided, you do not bear those costs.

The refund includes payments received and the cost of the least expensive standard delivery offered, excluding any supplement for a more expensive delivery option you chose. It is made using the same payment method, unless expressly agreed otherwise at no cost to you, within 14 days of notice. We may wait until receiving the goods or proof of dispatch, whichever comes first, unless we offered to collect them.

You may inspect items as you would in a shop. You are only liable for diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, as provided by law.

Withdrawal form

Complete and send only if you wish to withdraw from a contract covered by the right of withdrawal. This form is not submitted automatically.

Recipient

Triângulo Curvado, Lda — Rua Industrial, n.º 1340, R/C, Vila Frescaínha S. Pedro, 4750-844 Barcelos, Portugal — geral@equipado.pt

Statement

I/We hereby give notice of withdrawal from the contract of sale for the following goods: ____________________

Ordered on / received on

____________________

Name and address of consumer(s)

____________________

Date

____________________

Signature

____________________ (only if submitted on paper)

Download withdrawal form (.txt)

Defects and statutory warranty

For sales of new movable goods to consumers, the seller is liable for lack of conformity that becomes apparent within three years of delivery, under Portuguese Decree-Law No. 84/2021. This protection also covers personalised goods.

Contact geral@equipado.pt with details identifying the purchase and problem. Under the conditions and in the order provided by law, you may require free repair or replacement and, where applicable, a price reduction or termination of the contract. Restoring conformity includes necessary transport costs. Approval of final artwork does not exempt the seller from delivering a product conforming to the agreement.

Legal references

Decree-Law No. 24/2014 — distance contracts and withdrawal; Decree-Law No. 84/2021 — delivery and conformity of goods.